Thursday, 16 October 2008
The outsourced provider of BigPond's tech support, TeleTech, has advised a large proportion of its Australian workforce that they will no longer be required, as BigPond's call centres will be moving to the lower labour-cost country by 1st February 2009.
Separately, Telstra confirmed that before customers are even put through to a real person at TeleTech, they will need to go through an extensive interactive computerised voice process which forces customers through a lengthy troubleshooting process every time they call.
Read More @ apcmag.com
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