Q1. How do I go about placing an order to purchase goods from Simline.Com?

There are several very simple methods to go about placing an order:

• Via the Simline.Com website!

• Via E-mail: sales@simline.com

• Via Facsimile: (08) 9238 1393

• Via Telephone: (08) 6364 0507

If you have any questions regarding placement of an order, please e-mail sales@simline.com

 

Q2. How can I pay when I have ordered something from Simline.Com?

Simline.Com offers a wide range of payment options to our customers, including most major credit cards. Please see our payment options page for more information. If you wish to discuss alternative methods of payment, please contact one of our sales staff.

Q3. Is there an additional cost or surcharge involved for paying via credit card?

There is NO additional surcharge for paying via credit card, when ordering items from our website. If you request a quotation on specific components, upgrades or systems please specify how you wish to pay so that our staff may provide the most accurate pricing details possible.

Q4. How and when do I receive my goods once I have placed an order, what about shipping?

When you order goods you should specify how you wish them to be despatched, the following methods are available depending on your location:

• Free Perth Metro Delivery. Ideally you should allow at least one day from placing your order until you are in receipt of the goods. This method is subject to our couriers schedule which can change regularly for particular suburbs.
  
• Australia Post COD. This is a common method for customers who wish to pay upon receipt of goods. It allows them to collect goods from the post office and pay cash upon receipt of their requested items. Customers are responsible for ALL postage charges payable when they receive the items. Simline.Com can only offer estimates on approximate postal costs for particular items. Please see our delivery details page for more information.
  
• Overnight Air Freight. This method is excellent for smaller items weighing up to 5 Kilograms. You will usually be in receipt of your goods the next working day following the date of despatch. Costs of this service are usually between $10 and $20. Please note that customers will NEED to pay up front, on account or by credit card should they wish us to despatch overnight interstate. You cannot pay COD using this method.
  
• Registered Post. This method is most common for interstate items that will not fit inside an air bag. Once again customers will need to pay up front, on account, or by credit card and this service often takes between 2 and 7 working days depending on your location.
• Interstate Road Freight. This method is excellent for bulky items such as complete computer systems, monitors and cases. The average cost of freight is about $30, and you can expect receipt of goods within 3-4 days.
• Pick-up. You may pick-up your goods from our premises, however it is important to note that you MUST order in advance and arrange a time with our sales staff to collect your items. Failure to do so may result in stock not being available for collection, or staff not being available to process your invoice and receive payment.

If you wish us to despatch goods using an alternative method, please specify or discuss this with our sales staff when placing your order. We are happy to ship goods under whatever method is most suitable in your situation.

NOTE: All delivery times and despatch of goods depend on the availability of stock. You will be advised of the estimated delivery time when you place an order. We often experience lead times for despatch of various product items.

Q5. How do I obtain a quotation from Simline.Com on requested components or assembled systems?

Simply e-mail sales@simline.com and our staff will get back to you within a couple of hours. You may also fax on (08) 9238 1393 or telephone our sales staff on (08) 6364 0507 to discuss your specific requirements.

Q6. How do I purchase items not listed on the Simline.Com website?

Our on-line catalogue is by no means an exhaustive list of the products and services that we are able to offer. If you wish to purchase a particular item not listed on our website, please just e-mail sales@simline.com and our sales staff will be able to provide you with our most competitive quotation.

Q7. Does Simline.Com assemble and support complete computers systems?

We have an excellent reputation for selling top quality computer systems. We build to exact specifications, and only include trusted brand name components. All systems come complete with 2 years parts and labour warranty, plus the full manufacturers warranty on components or peripherals. Please do not hesitate to contact us for a quotation should you require this service.

Q8. What kind of warranty & support does Simline.Com offer on purchased equipment?

We take our after-sales service and support responsibilities very seriously. All components, peripherals & accessories purchased from Simline.Com come with a one-year repair or replacement guarantee. All complete computer systems purchased come with a minimum of 2 years parts & labour warranty. Should you required an extended warranty through Simline.Com on any particular equipment please indicate when asking for a quotation.

Q9. Does Simline.Com offer discounts for resale customers, or dealers?

We do NOT give discounts based upon the fact that our product maybe re-sold by our customers. The exception to this is where you may have a pre-arrangement with Simline.Com for the resale of our goods. It is our experience that most customers approaching us for once-off resale pricing are in affect not reselling the equipment at all.

Q10. Does Simline.Com offer discounts for quantity or bulk purchases?

Simline.Com can often offer better pricing based upon increases in item quantity or transaction values. Please contact our sales staff to discuss your particular requirements. If re-sellers wish to obtain pricing based upon this method of discount then they are most welcome to discuss options with our sales manager.

Q11. Is the pricing listed on your website inclusive of goods and services tax?

Both the GST exclusive and inclusive amounts are listed for each particular product on our website. Please check closely the GST inclusive price of your product before ordering. GST exclusive and inclusive amounts will also be specified on your Simline.Com invoice.

Q12. Does Simline.Com sell goods exclusive of goods and services tax?

No! Simline.Com is a GST registered supplier, and us such will always charge GST at the appropriate rate as laid down by the Australian Taxation Department. Businesses and government departments registered for GST may claim back the GST paid on equipment acquisitions used for business purposes, directly from the ATO.

Q13. Is the pricing listed on your website inclusive of delivery?

Pricing for freight and delivery varies depending on items purchased and the requested delivery location. For this reason pricing listed on our website DOES NOT include freight, delivery or postage charges. Please note that all deliveries in the Perth Metro Area are free.

Q14. Does Simline.Com deal with customers right around Australia?

We have an extensive customer base that spreads nation-wide. We regularly ship goods to the Eastern States, Northern Territory & Tasmania, and are constantly looking for new ways to service our interstate customers better.

Q15. Can I return goods or equipment that I may have purchased for a refund?

Simline.Com will provide refunds or store-credit in particular circumstances, such as when an item is found to be faulty upon delivery. Customer's are NOT elligible for refund's simply if they have changed their mind about the product they wish to buy. Equipment that is deemed faulty during the warranty period will be repaired or replaced in accordance with the warranty policy outlined in our terms and conditions of sale. Please contact our sales staff if you have any questions concerning our refund policy and the options that may be available to you.

Q16. Can Simline.Com arrange installation of purchased components or equipment?

Simline.Com often arranges for equipment to be installed when delivered. Should you require this service, please ask when placing an order or requesting a quotation. Our sales staff can handle all inquiries relating to technical installations.

Q17. Does Simline.Com carry out repairs on computer equipment?

We are happy to look at any technical or service related matters with your computer equipment. We can conduct this service either on-site or you may arrange with our sales staff to bring your computer to our premises for examination. Pricing depends on replacement parts and/or labour time involved.

We suggest customer’s e-mail support@simline.com for a recommended course of action and estimated pricing to get the problem rectified. Please note there is no charge for service to equipment still under warranty, when purchased from Simline.Com.

Q18. Does Simline.Com offer trade-ins or sell second hand equipment?

Simline.Com DOES NOT sell second-hand equipment, or offer trade-ins on your existing computer equipment. Our reputation as a reliable vendor within the Australian new-computer resale market is very important to us and we wish to ensure that only the highest quality goods and services arrive on your doorstep.

Q19. What does OEM mean?

O.E.M (Open Equipment Manufacture) products are usually packaged and priced for assembly straight into a computer system. They are the genuine product, are covered by the same Simline warranties, however often are not packaged with colourful retail packaging, instruction booklets, bundled software or associated extras. For more information on what is included with your OEM product please contact our sales staff on sales@simline.com.